A team devoted to post-sales service
Becoming a Voyer home or condo owner means investing in what really matters. An exceptional living environment, superior quality construction, personalized service, a warranty twice as long as that offered by the industry… and the added assurance that someone is available to answer your questions and to support you over the next 10, 20, 30, even 40 years.
We’ve all heard about someone who’s had a bad experience with an after-sales service department (customer service). It’s frustrating enough to receive unsatisfactory service after a regular purchase such as clothing or a computer, etc. Imagine what’s it’s like for one of the most important purchases of your life… your home.
At Construction Voyer, we know how important it is to support our customers from the beginning to the end of home construction, and especially after we deliver their home.
What’s the role of the post-service sales team?
After a visit from the building inspector and delivery of their new home, our homeowners receive an inspection report with a list of completions. Completions include small details and minor work to be completed following the final walkthrough. This report has the coordinates for Josée Locas, who is the contact person for any and all questions about your home or condominium.
Josée is the bridge between customer requests and the various stakeholders at Construction Voyer. She answers all your questions about your home warranties (10-year warranty, roofing, materials, etc.). When warranty work is required, she acts as the go-between, following up with the inspector, servicemen and/or subcontractors.
In the case of non-warranty requests, she coordinates the work (gypsum repair, sealer, gutter cleaning, thermal camera inspection, caulking, etc.) with the serviceman, or puts you in touch with reliable suppliers and supports you as you deal with them.
« I have been doing this job since 1981 and I have been part of the Voyer team for 11 years. I make it a point to respond as quickly as possible to customer requests. Obviously, everything isn’t entirely in my hands, and sometimes I wait for answers from the team and from suppliers. But I always do everything I possibly can so that our homeowners get the answers and service they expect », Josée Locas, Director of Post-Sales Service.
How the customer is supported throughout his/her request
1. Make contact with Josée by email at: firstname.lastname@example.org
2. Depending on the request, she will send an inspector (to verify if the work is under warranty or what work is to be done), a serviceman or subcontractor to the customer’s home to do the work. If it’s only a question that requires an answer (getting the plans to do renovations without touching load-bearing walls, a lost mailbox key, etc.), she will respond as quickly as possible.
3. Then, Josée coordinates appointments between the customer and the various workers involved. She follows-up on the requested service and ensures that the owner is completely satisfied.
4. Once the service call work is completed, the file is closed.
It’s as simple as that! Josée is available Monday to Wednesday from 8:30 am to 4:30 pm (winter hours) and Monday to Thursday (from April to September). Please don’t hesitate to contact her if you have any questions. She is at your service!
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